TERMS AND CONDITIONS

Mhlanganisi travel and tours is a registered tour operator based in Johannesburg South Africa

1. LANGUAGES

Mhlanganisi travel and tours are conducted in English (foreign languages are arranges on clients request)

2. BOOKINGS CONDITIONS

All bookings of our tours, safaris and transfers to be prepaid before the tour departure, 50% deposit is required to confirm the booking and the balance to be paid before tour departure

3. CANCELLATION BY MHLANGANISI TRAVEL AND TOURS

Mhlanganisi travel and tours have the rights to cancel the tour, safari or transfers and clients will be notify on time and a full refund will be paid to the clients

4. CANCELLATION BY CLIENTS

Clients have the rights to cancel the tour and mhlanganisi travel and tours will refund the client’s 30 days before tour departure a fully refund will be paid to clients

 

20 days before departures a 65% will be paid to the clients

 

10 days before departure there will be no refund.

5. OUR VEHICLE

All our vehicle are clean all time and our air-conditioning working at all time, our clients are covered by accredited insurer for passengers liability cover which each clients is covered for 1 million rand

6. OUR STAFF

Drivers and Guides working for mhlanganisi travel and tours are well trained and registered with accredited authority (THETA) Tourism, Hospitality, Sports, Education and training Authority.

 

Our guides and drivers are professional, punctual, experienced, happy, smart and worked in the tourism industry for many years

7. AGE

Mhlanagnisi travel and tours welcomes people of different age groups although children under the age of 18 must be accompanied by guardian.

 

Mhlanganisi travel and tours offers wheel chair to clients who have challengers when walking and we also provides the seats for infant or children, clients must request when booking.

8. INSURANCE

All clients travelling with mhlanganisi travel and tours must have a travel insurance covering medical prescription and personal accident cover.

9. PAYMENTS METHODS

We accept all methods of payments

 

Online payments (done by our secure and safe online payment solution (PAYFAST)-mhlanganisi travel and tours will send the payment link via clients email and clients will make payments.

 

Payments process Onsight-Mhlanganisi travel and tour also provide credit cards machine where clients can pay Onsight.

 

Cash-we do accept cash, clients can choose to pay the balance with cash (Rand/dollars/euros)

 

EFT-clients are welcome to transfers cash to our company banking accounts and emails will be sent to the clients with all the banking details

10. COMPANY PROFILE

Mhlanganisi travel and tours PTY LTD
Established in 2013
Founded by Pastor Maswanganyi
Company registration: 2013/099270/07
Address: 3B Buhle Street, Friendship town, Midrand 1685

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